Company Policy:

Company is not liable in the event of mechanical breakdown while on charter. Company is not responsible for delays or termination caused by unsafe road conditions, floods, ice, or other acts of nature. We will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A minimum fee of 250.00 for each carpet or seat burn. Sanitation fee minimum is 500.00. Local law prohibits drug use; the client will pay any related fines. The driver has the right to terminate the run without refund, if any passenger shows blatant disregard for the law or for the safety of any individual inside or outside the vehicle. It is Illegal to stand through the sunroof. Additional charges may apply after the first 15 minutes of prearranged time described on the reservation. While we will make every effort to return items, we cannot be held responsible for articles left in the vehicle.

Smoking & Alcohol:

All of our vehicles are non-smoking. Client agrees that there will be no smoking in our vehicles. Alcohol is approved only in vehicles that have a separation barrier between the chauffeur and the passengers (It’s the law).

Deposits/Cancellations:

If you must cancel your reservation, we strongly recommend calling our office at 832-332-9097. If no answer, leave a short message and someone will return your call. In addition, you may text: 832-332-9097, or email us at info@kabcs.com A 20% non-refundable, non-transferable deposit is required for all reservations.

Cancellations with more than 24 hours notice are NOT 100% refundable; a 20% booking fee will apply. Any reservation canceled between 24 and 4 hours prior to scheduled pick time up shall be billed at 50%. Reservations canceled within 4 hours of scheduled pick up time shall be considered a no show. Last minute reservations (24 hours or less) are payable in full at time of booking and may not be refundable. Hourly, as directed cancellation policy may differ. You may cancel Stretch Limousines, Sprinters, and Buses anytime but cancellations with less than 48 hours notice are subject to the full cost of the rental agreement at the hourly service price stated in your rental contract confirmation. Special conditions may apply.

No Show:
We schedule this time and vehicle just for you, the client:

If a Client fails to show at the designated location for which a scheduled reservation has been made, a No Show Fee equal to 100% of the total trip cost will be charged to the credit card on file. This includes any cancellations after a chauffeur has reached or is en route to a reservation’s location. We make every effort to track your airline’s inbound flight status.
Should your flight be canceled or flight number changed for any reason, it is your responsibility to contact us immediately at: 832-332-9097

Wait time:

We offer a 15 minute complimentary wait time on all residential & office pick-ups. 30 minute complimentary wait time on all domestic arrivals from the gate arrival time. 60 minute complimentary wait time on all international arrivals from gate arrival time. Wait time beyond complimentary may result in additional charges starting at $39.50 per 30 minutes. Larger vehicles wait time start at $60.00 per 30 minutes. There is no charge for delays on flight arrivals.

Late/Early Pick up:

You like sleep, we like sleep. We prefer to compensate our drivers when missing out on sleep or family time: An additional fee will apply for all pick ups originating after 10:00PM and before 5:30 AM. After 10:00 PM, prevailing hourly, as directed rates are subject to increase by 20%.

Reservations over $500:
For reservations totaling over $500, additional information may be required to complete the booking process. Payment in full is due 7 days prior to the scheduled service date. A non-refundable deposit of 20% is required at the time of booking, with the remaining 80% refundable up to 48 hours prior to the service. Cancellations made with less than 48
hours notice are subject to the same policy as a no-show. Additionally, a valid credit card on file is mandatory to secure the reservation, and clients may be required to present a valid
photo ID upon request.

Other Policies:

• Client agrees that the passenger capacity of any vehicle shall not exceed the number of seat belts installed.
• If you are traveling with pets, special approval is required and additional fees may apply. 
• Infant/booster seats are available for an additional charge.
• Changes to a reservation may result in a rate adjustment.
• Other than all-inclusive rates and hourly, as directed reservations, Driver gratuity is not included but appreciated for great service. All-inclusive rates include a standard 20%
  gratuity
•  Regarding Hourly, As Directed Reservations, we allow a maximum of twenty (20) miles total travel distance for each hour booked. Example: A six hour rental period means we will travel a maximum of 120 miles during that reservation. Any distance traveled beyond the maximum allowed will result in an update of the reservation and an additional charge.
• When necessary, we may contract with affiliate limousine companies to fulfill requested services. These are local companies we have developed a relationship with who uphold the same high standards of service and integrity that we do. Affiliate companies we may use are licensed, permitted, and insured, just as we are at Katy Area BlackCar Service.

Credit Card Authorization:
By providing a credit card for payment upon making a reservation with us, whether through our website, over the phone, or text message, the client electronically authorizes Katy Area BlackCar Service to apply charges to the provided credit card under the following circumstances:
● All completed or last-minute reservations: Charges shall be applied for all completed reservations or last-minute reservations made through any booking method. Last-minute
reservations are bookings created less than 24 hours prior to service.
● Additional Time: Charges may be applied for any additional time beyond that stated in the reservation agreement, as agreed upon by the client.
● Damaged or Stolen Vehicle Components: The client accepts responsibility for any damages to or theft of vehicle components during the service and authorizes charges for repair or replacement.
● Unusual Vehicle Clean-Up: Charges may be applied for unusual vehicle clean-up necessitated by the client’s actions during the service.
● Loss of Time: In the event of any of the above circumstances resulting in loss of service time, charges may be applied to compensate for the lost time.